Return Policy

In all cases of Returns & Exchange, please drop us a mail on wordofgrece@gmail.com, mentioning the order number and the issue you are facing with the item delivered, within 48 hours of receiving the product.

Please Note : 

1. The items must not be damaged or be unused.

2. Retain the original packaging by keeping the tags, labels if any, intact.

3. Please note that the courier parties are third party in nature and may call only a limited number times for Reverse Pick Up. Kindly handover the package at one go to ensure non cancellation or delay of Reverse Pick Up.

4. It takes 7-10 working days for the product to reach us back at the warehouse. So your patience is requested for the same.

5. The product received will be inspected for quality and if approved by the Quality Checking team, we will provide you with store credits worth the product value that can be used for a future purchase from the website.

6. Please note that the Gift Card/Exchange shall be issued only once we receive the package back at our warehouse. So your patience on the same is highly appreciated. 

7. Eligible products can be returned within 7 days of product delivery. Eligibility of returns is clearly mentioned on the product page before you proceed to place your order.

8. Grèce does not offer a refund while we’ll process it through store credit.

9. We’ll add an amount equal to the product value to your ‘Grèce Account’. You can use this credit amount when you reach the cart/payment page of the website during your next purchase with us.

10. Store Credit will be issued only after we receive back the product and validate the return.(Please read below section for complete information on Valid Returns)."

11. Store Credit shall be valid for 2 Months.

12. Please read item descriptions carefully, the sizes of products, the handling and care section, the wash/cleaning instructions before carrying out our purchase. Please also know screens and monitors are calibrated differently and colors, while may be close, may not be 100% accurate.

13. Our Return & Exchange team shall contact you as soon as we receive the product back to our warehouse and shall facilitate the exchange or Gift Card, as applicable.

14. Please note that a product can be exchanged only once.